1. What is space2's delivery policy?
For products that are in stock, we guarantee to deliver your order within 5-10 working days from the time you have placed your order. A working day ends at 12pm, so any orders made after this time will be treated as the following working day. Weekends and Bank holidays are not counted as working days.
For products not in stock, you may be given an earliest delivery date. Please note this date is an estimate and due to the manufacturing process we cannot guarrantee this date.
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2. When can I expect my order?
If your products are in stock your order will be delivered within 5-10 working days. At least 24 hours before a delivery is made the delivery company will contact you via your preferred method and confirm when the delivery is taking place.
For products not in stock, you may be given an earliest delivery date. Please note this date is an estimate and due to the manufacturing process we cannot guarrantee this date.
3. How much does delivery cost?
Delivery is free for all orders over a total value of £150 For smaller orders of less than £150 delivery will be charged at £19.95 per order.
4. What if I'm out when you deliver my products?
We need a signature from you at the point of delivery and therefore we cannot leave goods unattended in your garage or garden. If you know you will be out please let us know so we can arrange an alternative delivery date.
5. Do you deliver to Ireland?
Unfortunately we do not deliver to Ireland currently.
6. Do you deliver to the Channel Islands?
Unfortunately we do not deliver to the Channel Islands currently.
7. Is your furniture delivered flat pack?
Yes. All our products are delivered flat pack for self-assembly. We take great care over the design and packaging of our products to ensure that they are easy to assemble. All products come with comprehensive and easy to understand assembly instructions. Our customer care team will be pleased to advise you in the unlikely event that you encounter difficulties. Please call us on 0845 299 0066.
8. Can the delivery company confirm a time they will be delivering?
The delivery company will call you at least 24 hours before delivery to let you know the date of delivery and whether you have an am or pm slot. You can ask the driver to call you an hour before he arrives to confirm an exact delivery time.
9. What if my delivery contains damaged goods?
This happens infrequently, but sometimes furniture sustains minor damage during shipping or contains a manufacturer's defect. If this occurs, contact us immediately on 0845 299 0066 or click here for other ways to get in touch. We may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
10. When will I receive my order if I place it between 17th of December 2009 and the 4th of January 2010?
Please note that all orders placed after 17th December 2009 will only be delivered in the New Year. Your 5 - 10 working days for delivery will start from 4th January 2010.
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