Your questions answered
- Do I have to buy online?
- What forms of payment do you accept?
- When will my credit card be debited?
- Are there any hidden charges?
- How do I know what is in stock?
- Where else can I buy space2 products?
- Can I change my order or delivery date?
- Do your prices exclude VAT?
- What happens if I cancel my order?
- If I Cancel my order when will my card be refunded?
- What is space2's delivery policy?
- How much does delivery cost?
- What if I'm out when you deliver my products?
- Do you deliver to Ireland?
- Do you deliver to the Channel Islands?
- Is your furniture delivered flat pack?
- When can I expect my order?
- Can the delivery company confirm a time they will be delivering?
- What if my delivery contains damaged goods?
- Can I return my product?
- What happens if I assemble my product and decide I don't want to keep it?
- What happens if my product is faulty?
- Is your site secure?
- I'm not sure about buying online. What should I do?
- How safe is it to give my credit card details online?
- What monitor resolution is it best to use to view your site?
- Which browser versions is your site compatible with?
- What tools will I need to assemble products?
- Do space2 products comply with British Standards?
- What do I do if I am missing a part?
1. Do I have to buy online?
Ordering online is quick and easy but you can order by phone if you would prefer. Simply call our customer services team on 0845 299 0066, Monday - Friday 9am-5pm.
2. What forms of payment do you accept?
Online or over the phone you can pay by credit or debit card.
3. When will my credit card be debited?
Your order is processed by space2 as soon as we receive it. For security reasons your credit card details will be checked and validated as soon as you submit your order. The card will be debited as soon as we receive and start processing your order.
4. Are there any hidden charges?
Our aim is to provide you with clear and honest product and pricing information. All our charges are clearly specified at the point of purchase.
5. How do I know what is in stock?
Everything we sell is usually in stock. If an item is not currently in stock this information will be displayed on the product detail page and you will be offered the option of reserving it free of charge. If you have any doubt please do not hesitate to contact us - 0845 299 0066.
6. Where else can I buy space2 products?
space2 does not have any shops, other than this online store. You can only buy online from www.space2.com
7. Can I change my order or delivery date?
We will do our best to accommodate any changes you require. If you want to change your delivery date please let us know as soon as possible - just ring our customer service team on 0845 299 0066.
8. Do your prices exclude VAT?
No. All our prices include VAT.
9. What happens if I cancel my order?
If you buy a product which we deliver to you,
you may cancel your order (or any part of it) for any reason before delivery or within
14 days after delivery by calling us on 0845 299 0066 (Mon-Fri 9am-5pm),
emailing us at info@space2.co.uk,
or writing to us at space2, Elm Works, 7 Glendale Gardens, Leigh, Essex. SS9 2AP to cancel the order (or part of it) and arrange collection.
The product must be put back into its original packaging and be un-damaged. Collection will take between 5-15 working days and the refund will be processed once the goods have been received back into our warehouse.
10. If I Cancel my order when will my card be refunded?
For orders not dispatched:-
- Please allow 3 working days from receipt of an e-mail from you for us to process a refund.
- Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
- After receiving the cancellation confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase.
- Please allow 3 working days from receipt of a return for us to process a refund.
- Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
- After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase.
1. What is space2's delivery policy?
space2 guarantees to deliver all furniture within 5-10 working days from the time you have placed your order. A working day ends at 12pm, so any orders made after this time will be treated as the following working day. Weekends and Bank holidays are not counted as working days.
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2. When can I expect my order?
Your order will be delivered within 5-10 working days. At least 24 hours before a delivery is made the delivery company will contact you via your preferred method and confirm when the delivery is taking place.
3. How much does delivery cost?
Delivery is free for all orders over a total value of £150 For smaller orders of less than £150 delivery will be charged at £19.95 per order.
4. What if I'm out when you deliver my products?
We need a signature from you at the point of delivery and therefore we cannot leave goods unattended in your garage or garden. If you know you will be out please let us know so we can arrange an alternative delivery date.
5. Do you deliver to Ireland?
Unfortunately we do not deliver to Ireland currently.
6. Do you deliver to the Channel Islands?
Unfortunately we do not deliver to the Channel Islands currently.
7. Is your furniture delivered flat pack?
Yes. All our products are delivered flat pack for self-assembly. We take great care over the design and packaging of our products to ensure that they are easy to assemble. All products come with comprehensive and easy to understand assembly instructions. Our customer care team will be pleased to advise you in the unlikely event that you encounter difficulties. Please call us on 0845 299 0066.
8. Can the delivery company confirm a time they will be delivering?
The delivery company will call you at least 24 hours before delivery to let you know the date of delivery and whether you have an am or pm slot. You can ask the driver to call you an hour before he arrives to confirm an exact delivery time.
9. What if my delivery contains damaged goods?
This happens infrequently, but sometimes furniture sustains minor damage during shipping or contains a manufacturer's defect. If this occurs, contact us immediately on 0845 299 0066 or click here for other ways to get in touch. We may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
1. Can I return my product?
We gladly operate a no-quibble money back guarantee. This means that if for any reason you decide not to keep your product we will pick it up free of charge and refund you - no questions asked. The only requirement is that this must be within 14 days of purchase, the product is put back into its original packaging and is un-damaged. Collection will take between 5-15 working days and the refund will be processed once the goods have been received back into our warehouse.
2. What happens if I assemble my product and decide I don't want to keep it?
We will offer you a full refund and collect the product from you free of charge, but you will need to disassemble it, put it back in its original packaging and have the receipt attached to it, when our delivery company come to collect it. Collection will take between 5-15 working days.
3. What happens if my product is faulty?
If your product is faulty we will deliver you a replacement free of charge. We will collect the damaged item in whatever state it is in when you spotted the fault - flat packed, semi-assembled, or fully-assembled. If there is only a small part of the product that is faulty we may offer to send you a replacement for that part.
1. Is your site secure?
With our online security guarantee you can be sure that you never have to worry about credit or debit card security when using our web site.
"We promise that every transaction you make on our site is 100% safe"
We use the latest security technology and guarantee that any personal information you enter on our web site is 100% safe.
We use Barclays EPDQ service to process card payments, which means that we never see your card details and they are protected
by Barlcays own strict security polices.
If as a direct result of you using your card on our web site you find that it has been used fraudulently, Space2 promises to cover any costs you incur (providing of course you notify your card issuer in accordance with its reporting rules and procedures).
Your credit card protects you against fraud. Providing you notify your card issuer of any suspected fraud as soon as you become aware of it your card issuer cannot usually hold you responsible for more than £50 of the cost of the fraud. In the unlikely event that your card issuer does hold you responsible for any of the fraudulent use of your card the Space2 security guarantee will make sure you don't end up out of pocket. Please check with your card issuer for specific details of how they protect you against fraud.
2. I'm not sure about buying online. What should I do?
If you have any doubts don't forget that we guarantee the security of your personal and credit card details. You can of course place your order by phone on 0845 299 0066. For further information please see our section on ordering.
3. How safe is it to give my credit card details online?
Very safe. It is a 100% secure process. All of our on-line payments are actually taken by the Barclaycard Business website, which is one of the biggest banks in the UK and have the most secure environment.
We never see your card details and the process forms one of the most secure ways you can transact with your credit card - either on-line or in the high street.
1. What monitor resolution is it best to use to view your site?
Our site is best viewed in 800 x 600 screen resolution.
2. Which browser versions is your site compatible with?
Internet Explorer 5 and above, Firefox, Netscape 7 and above, and Safari.
1. What tools will I need to assemble products?
You will need a size 2 cross head screwdriver for assembly. A mallet may also be useful to help push bungs home. Any allen keys, nuts and bolts required are supplied with your product.
2. Do space2 products comply with British Standards?
Yes! All our products are designed and manufactured to exacting standards.
3. What do I do if I am missing a part?
You need to call us on 0845 299 0066 or e-mail us at customerservices@space2.com with the part(s) you are missing. We will then send your missing parts by 1st class post.
1. How can I contact space2?
Click here to go to the Contact Us page, where you will be given a range of contact options from email, to call back, address and telephone details.
2. Can I leave feedback?
Yes, we are always striving to improve our service and products and rely upon your feedback to do so. Click here to go to the contact us page where you can leave feedback.
3. What if I have a complaint?
If you have been at all dissatisfied with our service or products please do get in touch with us and we will do all we can to resolve your issues. Click here to go to the contact us page where you will be given a number of contact options, or alternatively please call us on 0845 299 0066 (Monday-Friday 9am-5pm).
1. How will you use my personal details?
space2 has a strict policy of keeping all customer information entirely confidential. We will never pass your details on to a third party.
2. What is your warranty policy?
All of our products come with a full manufacturer's warranty. These vary in length but are for a minimum of one year. Specifics on getting warranty service will depend on the item, the nature of the problem, the manufacturer and your location. Further details on manufacturer's warranties will generally be attached when you get your new furniture. Your statutory rights are not affected.
